| Stage | Spacewise Tasks | Customer Tasks |
| 1) | Scoping
(1 week) | - Provide case studies
- Define program goals
| - Which properties and teams
- At least 10% of portfolio
- Define goals
|
| 2) | Process Analysis
(1-2 weeks) | - Analyses the process.
- Outline the new process
| - Details about the leasing process
- Key stakeholders
- Access permissions
- Identify champions
|
| 3) | Contract negotiation
(2-4 weeks) | Service agreement between the organization and Spacewise. |
| 4) | Kick-off
(1 week) | | |
| 5) | Strategy Workshop | - Conduct process workshop
- Identify current and define target processes
- Align on optimised workflows
| - Identify current and define target processes
- Align on optimised workflows
|
| 6) | Inventory
( 2- 3 weeks) | - Content Management User-Training
- Import properties and listings
- QA properties & listings
| - Collect/review property listing content
- Collect/create leasing terms
- Content Management User-Training
- Publishing properties and listings
- QA content, format, and completeness
- Approval by Customer
|
| 7) | White-Label
(2 weeks) | - Publishing of White-Label Content
- Configure Domain, DNS settings, mailer settings
- Set up tracking (Tag Manager)
| - Create Marketing content
- Collect/create Terms of Use
- Collect/create Booking Terms
- Collect/create Data Privacy Policy
- Collect/create Cookie Policy
- Collect/create Legal notice
- Configure Domain, DNS settings, mailer settings
- Approval by Customer
|
| 8) | Platform setup
(2 weeks) | - Administrators Training
- Fill in organisation settings
- Define and implement fee model
- Fill in landlord settings
- Set up SSO (if applicable)
- Add a payout method
- Fill in KYC details
- Set up invoice settings, payment reminders
- Configure custom field requirements
- Configure channels
- Set up add-ons: mailing lists, dynamic floor plans
- Configure widgets, and platform flows
| - Administrators Training
- Fill in landlord settings
- Set up SSO (if applicable)
- Add a payout method
- Fill in KYC details
- Configure custom field requirements
- Approval by Customer
|
| 9) | Onboarding
(2 weeks)
| - Bulk import user data if applicable
| - Collect user data & define permissions
- Create teams
- Onboard and assign users to the platform
- Full User Training: Admins, Managers, Users
- Set up listing notifications for stakeholders
- Set up user-specific notifications
- Set up shared inboxes
|
| 10) | Go-Live
(1-2 weeks)
| - Conduct UAT and verify full setup
- Go-Live of Platform
| - Conduct UAT and verify full setup
- Final sign-off on content, platform and integrations
- Go-Live of Platform
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